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Spa Policies

Reservations

Please call the spa to book your appointment or medical aesthetic consultation. For appointments 90-minutes in length or longer or with a value of $100 or greater, we require a credit card at the time of booking to secure your appointment.

Cancellations and Late Arrivals

We understand it is sometimes necessary to reschedule appointments. Out of courtesy to our service providers and other patients and clients, we require at least 24 hours notice prior to cancelling. In the event that you are unable to give sufficient notice, a cancellation fee of 50% will apply for all missed appointments. In the case of pre-purchased packages, you may forfeit one treatment for last minute cancellations. All appointments for 90-minutes or more of service time must be secured with a credit card number or full payment through Pay Pal and must be cancelled at least 48 hours in advance of your appointment time.

If you arrive more than 10 minutes past the start of your scheduled time and we are unable to accommodate your service, your appointment will be rescheduled and the full service fee will be charged. Treatment times are not extended based on late arrivals.

Check-In

Your entire spa experience should be one of effortless relaxation. We encourage you to arrive at least 15 minutes prior to your scheduled appointment time so you may leisurely change and take advantage of our wonderful relaxation room. If you have a gift card, please bring it with you. It must be presented at the front desk upon check-in.

Gratuity

As in most service establishments, tipping is appropriate; generally from 15% – 20% depending on how happy you were with your experience. A 20% gratuity will be automatically added for groups of four or more.

Children

Childcare services are not provided. Out of respect for the privacy of our guests, we ask that children not accompany you to a scheduled appointment.

Parties and Corporate Events

We would be pleased to help you plan the perfect party for any occasion. Contact the Spa Coordinator directly at 919-904-7111 to make your reservations.

Forms of Payment

Medical Day Spa of Chapel Hill accepts cash, VISA, MasterCard, and Discover. Payments are also accepted through Pay Pal.

Spa Gift Cards

Gift cards may be purchased in any denomination over the phone or at the spa. Spa gift cards expire 12 months after date of purchase, are non-refundable, and – unless otherwise stated – may be used for services or retail products.

Referral Rewards

To show our appreciation for your personal endorsements, you will receive $10 gift certificate each time you refer a new client for our day spa services. You can also receive a 20% discount on one service each time you refer a new client for our medical aesthetic services (laser, Botox, or dermal fillers). Simply make sure your name is mentioned at check-in.

Spa Lunch

Whether you are with us for one treatment or an entire day, a delicious and healthy lunch can be added for a charge of $15. Please schedule your lunch and alert us to any allergies at the time you call to set up your appointment.

Prices Subject to Change Without Notice

Please reference our website for our most current pricing.

Refunds

We stand behind the products we sell and the services we offer. Your satisfaction with your purchase and your treatments is very important to us. If you have a problem with a product you purchased, you have 7 days to contact us regarding your concerns. At our sole discretion, Medical Day Spa of Chapel Hill may offer refunds or Spa credit on purchases returned in ‘new’ and ‘saleable’ condition within 10 days of purchase. The determination of condition is at our sole discretion. Otherwise, all sales on services and products are considered final. Refunds and returns are not allowed on prescription products.

General Information

Lockers are provided for personal belongings. We regret, however, that we cannot be responsible for lost or damaged belongings. In order to provide a relaxing experience for all of our guests, we ask that you turn off all pagers and cell phones. Persons not receiving spa treatments are to remain in the lobby.