Spa Policies Medical Day Spa of Chapel Hill NC

Spa Policies

Our spa policies are to ensure that all guests receive 5-star care and enjoy their visits completely.

Reservations

Call (919) 904-7111 to book your appointment or medical aesthetic consultation. A credit card is required at the time of booking to secure appointments with advance payment for services of $100 or more or lasting 60 minutes or more. You can also request an appointment online.

Check-In

We encourage you to arrive 15 minutes prior to your initial appointment time so that you may complete any paperwork. If you have a gift card, please bring it with you and present it at the front desk upon check-in.

For Relaxation and Privacy

Please turn off pagers and cell phones. Persons not receiving spa treatments are to remain in the reception area.

 Children

Childcare services are not provided. Children under the age of 13 are not permitted to accompany you to a scheduled appointment.

Cancellations and Late Arrivals

We understand it is sometimes necessary to reschedule appointments. Out of courtesy to our service providers, we require at least 24 hours notice prior to cancelling. In the event that you are unable to give sufficient notice, a cancellation fee of $50 will be charged for cosmetic injection appointments and a charge of 50% will apply for all other missed appointments. In the case of pre-purchased packages, you may forfeit one treatment for last minute cancellations or “no show” appointments.

If you arrive more than 10 minutes past the start of your scheduled time and we are unable to accommodate your service, your appointment will be rescheduled and the full service fee will be charged. Treatment times are not extended based on late arrivals.

Spa Gift Cards and Spa Credits

Spa gift cards may be purchased in any denomination by phone or at the spa. Spa gift cards may be used for services or products; are non-refundable, non-transferable; and expire 6 months from the date of purchase.  Spa credits and purchased packages are non-transferable and must be used for the service for which they were purchased. Credits left for more than 12 months are forfeited.

Parties and Corporate Events

We are pleased to help you plan the perfect party for any occasion. Send an email to the Spa Coordinator or call (919) 904-7111.

Forms of Payment

We accept cash, VISA, MasterCard, Discover, American Express and debit cards.

Nail Services

Nail services are independently contracted and fees are paid directly to the provider.

Spa Lunch

Whether you are with us for one treatment or an entire day, a delicious and healthful lunch can be added for a charge of $20. Please schedule your lunch in advance and alert us to any food allergies and preferences when you make your appointment.

Product Returns

We accept product returns within 14 days of the purchase date if you are not satisfied with your purchase.  We do not give cash returns but will credit your account for 50% of the product purchase value.

Refunds

Refunds are not provided for services or packages, but a credit can be applied toward other services. If a patient moves outside of the Triangle area, a refund will be provided on unused services, less a 25% administrative fee.

 

If You Have Any Questions About Our Spa Policies
Please Call (919) 904-7111

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Referral Credit

Get a $25 credit for each new client you refer to us. Make sure your friend mentions your name at check-in to receive your credit.