Spa Policies

Spa Policies

Reservations

Please call (919) 904-7111 to book your appointment or medical aesthetic consultation. We require a credit card at the time of booking to secure all appointments, with payment in advance for services of $100 or more or lasting 90 minutes or more.

Cancellations and Late Arrivals

We understand it is sometimes necessary to reschedule appointments. Out of courtesy to our service providers and other patients and clients, we require at least 24 hours notice prior to cancelling. In the event that you are unable to give sufficient notice, a cancellation fee of $50 will be charged for cosmetic injection appointments and a charge of 50% will apply for all other missed appointments. In the case of pre-purchased packages, you may forfeit one treatment for last minute cancellations. All appointments for 90-minutes or more of service time must be cancelled at least 48 hours in advance of your appointment time.

If you arrive more than 10 minutes past the start of your scheduled time and we are unable to accommodate your service, your appointment will be rescheduled and the full service fee will be charged. Treatment times are not extended based on late arrivals.

Check-In

Your entire spa experience should be one of effortless relaxation. We encourage you to arrive at least 15 minutes prior to your scheduled appointment time so you may leisurely change and take advantage of our wonderful relaxation room. If you have a gift card, please bring it with you. It must be presented at the front desk upon check-in.

Gratuity

Tipping is customary in a Spa setting. If you are pleased with your service, a 15-20% gratuity on the full value of the service is appropriate and appreciated (except on medical procedures)! Thank You!

Children

Childcare services are not provided. Out of respect for the privacy of our guests, we ask that children not accompany you to a scheduled appointment.

Parties and Corporate Events

We would be pleased to help you plan the perfect party for any occasion. Contact the Spa Coordinator directly at (919) 904-7111 to make your reservations.

Forms of Payment

Medical Day Spa of Chapel Hill accepts cash, VISA, MasterCard, and Discover.

Spa Gift Cards

Spa gift cards may be purchased in any denomination by phone or at the spa. Spa gift cards expire 12 months after date of purchase, are non-refundable, and – unless otherwise stated – may be used for services or retail products.

Spa Lunch

Whether you are with us for one treatment or an entire day, a delicious and healthy lunch can be added for a charge of $20. Please schedule your lunch and alert us to any allergies at the time you call to set up your appointment.

Product Returns

We are happy to accept product returns within 14 days of the purchase date if you are not satisfied with your purchase.  Unfortunately, we are not able to give cash returns.   We will, however, provide a credit on your account for 50% of the product purchase value.

General Information

Lockers are provided for personal belongings. We regret, however, that we cannot be responsible for lost or damaged belongings. In order to provide a relaxing experience for all of our guests, we ask that you turn off all pagers and cell phones. Persons not receiving spa treatments are to remain in the lobby.