Our Practice Policies exist to ensure that every patient receives 5-star care and enjoys their visit completely.
We require a valid credit card at the time of booking to secure any appointment and a $75 deposit when booking as a new patient.
We understand that sometimes it is necessary to reschedule your appointment. Unfortunately, we have seen a significant uptick in these cancellations and have modified our policy:
Out of courtesy to our service providers and other guests and patients, we require a 24-hour notice for cancellations. In the event that you are unable to give sufficient notice, a cancellation fee of $75 will be charged for all missed appointments, regardless of the reason for the cancellation. In the case of pre-purchased packages, you will forfeit one treatment for last minute cancellations or “no-show” appointments. If you arrive more than 10 minutes past your scheduled appointment time and we are unable to accommodate your service, your appointment will be rescheduled, and the full-service fee will be charged. Treatment times are not extended based on late arrivals.
Please arrive 10 minutes prior to your scheduled appointment time so you may leisurely change, when appropriate, and complete any paperwork as needed. If you have a Gift Card, please bring it with you. It must be presented at the front desk upon check-in.
Tipping is appropriate on non-medical services only (facials, waxing, microderm, HydraFacial). This generally ranges from 15% – 20% depending on how pleased you were with your experience. Tipping is not allowed for medical services, including Botox, dermal filler, laser, etc.
Childcare services are not provided. Out of respect for the privacy of our guests, children under the age of 13 should not accompany you to a scheduled appointment. Your appointment may be cancelled or rescheduled if you arrive at your appointment with children.
Medical Day Spa of Chapel Hill accepts cash and all forms of credit cards. You may not pay by check.
Gift cards may be purchased in any denomination over the phone, online, or at the office. Unless otherwise indicated, gift cards will expire 12-months from the date of purchase, are non-refundable, non-transferrable and may be used for services or products. Service credits and purchased packages are non-transferrable and must be used for the service for which they were purchased. Credits left for more than 12 months are forfeited.
Refunds are not provided for services or packages, but a credit can be applied toward other services. If a patient moves outside of the Triangle area, a refund will be provided on unused services, less a 25% administrative fee.
We accept product returns within 7 days of the purchase date if you are not satisfied with your purchase. In this event, we will provide a credit on your account for 50% of the product purchase value.
To provide a relaxing experience for all of our guests, we ask that you turn the ringer off on cell phones.
If you have additional questions or concerns, please don't hesitate to give us a call at 919-904-7111 or email us at spacoordinator@chapelhilldayspa.com
